Our dedicated team

Our captains, hotel managers, and cruise directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. You can enjoy the same exciting program of on board and onshore experiences, tailored to smaller groups. The team are readily available to ensure every detail of your journey with us is memorable, for all the right reasons. They will ensure health and safety protocols are followed on a daily basis. 

Healthy Crew

Having the best crew looking after you is at the heart of Emerald Cruises’ core values, and we are committed to ensuring they are healthy while doing so.

Every member will be vaccinated, and the entire Emerald Cruises team are empowered to ensure we all exceed the required protocol and are focused on making sure you have a truly exceptional experience. 

Masks

We will follow local government and health advice, which Emerald Cruises must adhere to.  

From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease. You can expect the following: 

Contact-free check in & check out

We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation, you will be able to arrive and depart from your ship smoothly and with safe social proximity in mind. And, of course, every time you return to your ship, our crew will be there to greet you with a warm smile. 

Briefings & screenings

We will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy, and also to offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.   

At Emerald Cruises, the guest experience will always remain at the heart of everything we do. In addition to our long-standing exceptional level of service on board, you can expect the following: 

Enhanced cleaning commitment

Our on board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.  

Contact-free movement

The spacious surrounds of our ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our ships to further reduce risks. Contact-free hand sanitizer dispensers will be readily available in all public spaces and guest corridors on board, whilst automated doors and contact-free guest servicing will minimize the number of touchpoints.  

Air circulation

Our river ships are equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channelled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside. 

We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in. 

Carefully selected local partners

As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Star-Ships. 

Wellness throughout your journey 

Your wellbeing is our number one priority, both during your time on board and on shore. Journey to and from your destination with complete peace-of-mind. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.